1) Our Care Commitment
 
We’re a small, home-based team. We follow sensible hygiene routines, secure entry/exit protocols, weather-aware walk timing, and on-leash control. We treat every pet kindly and keep you informed if anything needs attention.
 
2) Using this site & who can book
 
By using this site or making a booking, you confirm you are 18+ and the lawful owner/guardian of the pet(s) you list. If you disagree with these Terms, please do not proceed.
 
3) What we provide
 

• A safe, tidy home environment with air purification, air conditioning and air aroma maintainence (not a hostel/kennel).
   

• Sensible daily routines: feeding per your instructions, on-leash walks, rest time, playtime, and calm social time only when appropriate.
   

• Prompt communication whenever we need your input.
   

4) What we need from you (before check-in)
 

• Accurate health & behaviour info (as asked in the form).
   

• Core vaccinations current; tick/flea/deworming on schedule (proof on request).
   

• A well-fitting collar/harness; any special gear (muzzle/raincoat/cooling vest) if advised.
   

• Enough food/treats/meds/pee pads with written instructions.
   

 
5) Daycare timing & late pick-ups 
 

• Daycare window: 7:00 AM – 7:00 PM.
   

• Pick-up past 7:00 PM and up to 9:00 PM → ₹500 late fee.
   

• After 9:00 PM → billed as another day of boarding at the next-day rate.
   

• Boarding is charged per-night as shown at booking.
   

6) Walks, outdoor time & safety adjustments
 
You consent to on-leash walks and weather-sensible outdoor time. For safety, outdoor activity may be shortened or rescheduled during extreme heat, monsoon, or festival fireworks.
 
7) Intact pets & heat cycles
 
Please disclose if your pet is not spayed/neutered, in heat, or due. For safety we may separate/limit activities and manage accordingly.
 
8) Food, belongings & enrichment

During the stay, if any packaged food you provide runs short, or if we purchase items specifically for your pet at your request, those costs will be payable by you (billed at actuals; a small handling fee may apply). Personal items are brought at your own risk for wear, damage, or loss.
 
9) WhatsApp logistics group — privacy & conduct
 
The group is only for updates and conversations regarding your pet. You agree not to:
(a) save/share other clients’ contacts from the channel; (b) forward/repost group messages/photos/screenshots outside the group; (c) contact other clients about disputes; or (d) publish false/misleading/defamatory claims.
If any group data is circulated outside, strict action may be taken—immediate group removal, refusal/cancellation of services, takedown requests, and other measures permitted by law. (This does not limit honest, lawful reviews.)
 
10) Photos, updates & media use
 
We share photo/video updates as a courtesy when feasible (not guaranteed). We may use your pet’s photos/videos on our website and social pages; you can opt out anytime and we will stop future use and request takedowns where reasonably possible. Please do not use our media for false, misleading, or defamatory “negative marketing”; if used to defame us, action can be taken as permitted by law (honest, lawful reviews are welcome).
 
11) Personal data & privacy
 
We collect only what’s needed for bookings, safety, updates, and payments (e.g., contact details, pet details, vet info). We process it fairly and lawfully, keep it only as needed, and apply reasonable safeguards. You can request a change or correction via our official email.
 
12) Behaviour, damage & third-party claims
 
You remain responsible for your pet’s conduct. If your pet causes injury or property damage (to third parties, other pets, or our premises), you agree to cover related costs, claims, fines, and reasonable legal fees. (This does not excuse Waggle Homes’ wilful misconduct or gross negligence.)
 
13) Emergency contact & vet payments
 
If you are unreachable, we may contact your emergency person and proceed per the medical-care instructions you’ve provided (including any treatment cap and life-saving care if needed). In an emergency, you guarantee payment of veterinary bills arising during the stay; the treating vet may require direct payment from you.
 
14) ID verification & authorised pick-up
 
Government ID may be requested at check-in. Third-party pick-ups require your written approval and/or OTP/ID verification.

15) Trial day & compatibility
 
A short trial/assessment day may be required to assess temperament/compatibility. We may decline or modify future bookings based on the trial outcome for safety.
 
16) Reviews, chargebacks & issue resolution
 
Please raise issues directly with us first—we respond in good faith. Unwarranted chargebacks or false public claims may be contested with documentation.
 
17) Fees, payments & refunds
 
Unless your booking summary expressly states otherwise: all fees (including deposits) are non-refundable once paid—including cancellations after payment, early pick-ups, shortened stays, late arrivals, and no-shows.
At Waggle Homes’ discretion, a one-time credit (valid 30 days) may be offered—not guaranteed.
If Waggle Homes cancels or cannot provide service, you receive a full refund or 100% credit (your choice).
 
18) Pricing errors & availability
 
If a clear pricing/availability error appears, we may cancel and refund the affected booking or correct the error with your consent.
 
19) Force majeure
 
No responsibility for delays/changes/non-performance from events beyond reasonable control (extreme weather, floods, pandemics/restrictions, strikes, outages, government orders, unrest). We may reasonably modify services/timing.
 
20) Informed consent

At Waggle Homes, we care for your pet like our own—with calm routines, clean spaces, secure entries/exits, and weather-sensible walks. We take extreme care and follow reasonable safety and hygiene practices.
Because care occurs in a private home, some inherent risks present in any pet environment cannot be fully removed—e.g., illness, minor injury, stress, parasites, property damage, interactions between pets (including bites/scratches), accidental escapes, heat/monsoon factors, and rare mortality. By booking, you agree to proceed at your own risk. This does not limit your rights if Waggle Homes acts recklessly or intentionally does the wrong thing.
 
21) Disputes & governing law 
 
We aim to resolve concerns promptly and in good faith—please contact us first. If we still can’t agree, the matter will be decided by a neutral arbitrator in Pune (a private process both sides agree to). Subject to that process, courts at Pune have exclusive jurisdiction. These Terms are governed by the laws of India.
 
22) Changes to this page
 
We may update these Terms at any time. The version in force at the time of your booking applies to that booking. Material changes will carry a new Effective Date.
 
Final consent (checkout)
☐ I hereby confirm I’m the lawful owner/guardian of the listed pet(s) and I agree to be bound by the Waggle Homes Terms & Conditions above. I acknowledge I’ve read and understood them and had the opportunity to ask questions.